Questions? We have clear answers.

Standard Cleaning is best for homes kept in generally clean condition and professionally cleaned within the last 1–2 weeks. Deep Cleaning is best for first visits, seasonal resets, visible buildup, or homes not professionally cleaned within the last 1–2 weeks. Move-In / Move-Out is best for an empty home before move-in or after furniture, belongings, and move debris have been removed. EAS determines the appropriate service level from the actual condition and discusses any required change before extra work begins.

Standard and Deep Cleaning use a flat base price selected by indoor square-footage tier. That base includes up to 3 bedrooms, 2 bathrooms, 2 home levels, and 1 standard indoor staircase. Additional bedrooms are $20 each, additional full bathrooms are $35 each, additional half bathrooms are $20 each, and an additional staircase or third/fourth level is $20 each. The same access is counted only once. Frequency discounts apply to the Standard Cleaning square-footage base price, then home-detail charges and optional add-ons are listed separately. Properties over 5,000 square feet and unusual or heavy conditions require a custom quote.

It is a booking estimate based on the details you enter. The displayed amount becomes the service payment if you select a preferred appointment and continue to Square. EAS will not perform material price-changing work without explaining the difference and obtaining your approval. If EAS cannot honor the booked scope and price and you decline an alternative before work begins, the unperformed service is refunded under the Service Terms.

One-time and every-four-week Standard Cleaning use the regular base price. Every-two-week service saves 5%, and weekly service saves 10%. The discount applies only to the Standard Cleaning square-footage base price; home-detail charges, add-ons, Deep Cleaning, Move-In / Move-Out Cleaning, and reviewed specialty work are not discounted.

No payment is taken just to receive the online estimate. When you decide to book, enter the complete service address, choose a preferred date and start time, and use secure Square checkout to pay the service total. Square verifies the full payment and records your booking. EAS will confirm the requested start time and contact you if crew or route availability requires a different time.

Earlier requests offer the best choice of dates, especially for deep cleans, move-related service, and high-demand time periods. You can submit a preferred date online, and EAS will confirm availability directly with you.

Not necessarily. Once the appointment is confirmed, you can arrange secure access instructions directly with EAS. Please do not send alarm codes, lockbox codes, or keys through a public website form.

A quick pickup of clothing, dishes, toys, and personal items helps the team spend its time cleaning. Please identify priority areas, delicate or specialty surfaces, access instructions, parking limitations, and anything that should not be moved or cleaned.

Standard professional supplies and equipment are included in the planned cleaning scope. If your home requires a specific product or has a delicate specialty surface, tell EAS in advance so we can confirm the right approach.

Tell EAS about pets before the appointment. All pets must be safely secured away from active cleaning areas before the cleaning team arrives. If an animal prevents safe access, obstructs the work, may escape, or creates a safety concern, EAS may stop, decline, or reschedule the service. A no-access visit may be handled under the Service Terms.

Timing depends on square footage, bathrooms, condition, package, add-ons, and crew size. First visits, deep cleans, and move cleans generally require more time than recurring maintenance. EAS will set expectations after reviewing your request.

You may request a preferred professional or team. EAS aims for continuity when scheduling allows and keeps service notes for consistency, but a specific person cannot be guaranteed because availability, illness, and time off can change.

Yes. EAS Cleaning Co. is fully insured, and the cleaning professionals serving customers are background-checked. If a property manager needs proof of coverage, request it while the service is being confirmed.

Online booking covers incorporated Texas cities and towns whose city center is within 50 miles of central Dallas. Featured service pages include Dallas, Richardson, Plano, Garland, Irving, Addison, Farmers Branch, and Carrollton, while every other approved municipality in the radius can be entered directly in the estimator. Requested times remain subject to route and crew confirmation.

Biohazards, regulated waste, active pest conditions, construction debris, high-access work, hauling, repairs, and other specialty work are outside the instant-estimate scope. Contact EAS so we can determine whether the request can be accepted or referred.

If an included task is missed, tell the cleaning professional before they leave—or contact EAS within 24 hours. After review, EAS will arrange one complimentary re-clean of the qualifying area.

Call EAS as soon as your plans change. With at least 24 hours’ notice, a customer may reschedule or request EAS account credit for a future cleaning, subject to availability. With less than 24 hours’ notice, EAS retains 50% of the scheduled service price as a cancellation fee and places the remaining 50% on the customer’s EAS account as service credit. Customer-initiated cancellation payments are non-refundable except where required by law or expressly stated in the Service Terms. A no-access appointment caused by a customer-controlled condition may forfeit the full payment. If EAS cancels and cannot provide a reasonable replacement appointment, or cannot honor the booked scope and price and the customer declines an alternative before work begins, EAS refunds the amount paid for the unperformed service to the original payment method.

Contact EAS promptly, preserve the item, and share photos and relevant details. We will document what happened, review it with the cleaning professional, and explain the next step under the circumstances and applicable coverage.

A walkthrough lets EAS verify usable square footage, restrooms, flooring, traffic, access, security requirements, service time, and specialty areas. That produces a repeatable checklist and a more reliable final proposal.

The separate commercial estimator provides an estimated monthly range based on facility square footage and desired weekly frequency. It is not a guaranteed price or contract. EAS confirms final pricing only after reviewing the facility, restrooms, scope, access, schedule, and special requirements or completing a walkthrough.

Online estimate and appointment requests are available 24/7. Commercial customers may request daytime, evening, weekend, or overnight work. Daytime, evening, weekend, and overnight appointments may be requested. Exact times depend on crew routing, service length, property access, and confirmation through the booking system.

Standard cleaning supplies are part of the agreed cleaning scope. Paper products, soap, liners, and other consumables must be listed separately so EAS can confirm whether the client provides them or wants restocking included in the proposal.